Birthday Party

Birthday Party

1) How can I check if the available Date & Times?
You can visit our self-booking system HERE. BOOK MY PARTY!

2) Can I chang e my package choice as the party gets closer?
That’s fine! We send out a final party questionnaire 8-10 days before your event to get the details regarding your event. At this time you can make any changes you like! You can also add-on food, coffee & tea! If you don’t have all the answers when you receive the questionnaire, it is okay! You have until 5 days prior to your event to make changes.

3) Do you have high-chairs and booster seats for use?
Yes! We have booster seats available. If you need them for your party please let us know ahead of time.

4) We have a large party. How should we structure food-serving?
We always recommend (but for large parties especially) that hosts put all food out on the food counter just before guests arrive. Some guests will arrive hungry, and some will have just eaten, depending on the timing of your event. Allowing guests to graze as they become hungry (or when their little ones need a break from playing!) ensures that all guests will have a seat when they choose to eat and avoids congestion around the serving area.

5) Can we bring our own food & dessert?
Yes! You can bring homemade food, store bought food, and/or outside catering. The only restriction we have is that we are a nut-free facility, so we do NOT allow any food with nuts of any kind.

6) Can we bring alcohol?
Yes- but PLEASE be responsible and sensible. Per your contract, you are responsible for serving your guests. We are unable to serve alcohol and are not responsible for monitoring guests’ drinking or their behavior. We are not responsible for monitoring underaged drinking.

7) Are there restrictions on the types of decorations we can bring?
Just a few! Refer to your party contract (which is sent 10 days prior to your event) for details, but the big ones to note are: 1) we don’t allow anything to be taped onto the painted walls (non-painted surfaces like counters and windowsills are just fine, though, and we have plenty of those!) and this includes command strips, sticky tac, or ANY adhesive. 2) We do not allow piñatas due to our ceiling structure. Pull-string pinatas are OK but they can’t be hung- someone will have to hold it! And finally, 3) We do not allow any unnecessary rearranging of furniture or existing wall décor.

8) When do I pay my balance?
You can pay your final balance on the day of the party before you leave. You’ll be provided with a high-level receipt. If you’d like a detailed receipt you can request one at any time! We accept cash or credit cards. We do NOT accept personal checks. You may tip (optional) in cash or on a credit card.

9) When can I arrive to set-up?
You can arrive 30 minutes before your party begins to set up, and our party assistant(s) can help!

10) Will I have to worry about other parties or customers in the facility during my event?
Nope! ALL our parties INCLUDE a totally private rental of our entire facility. Yay!

11) Will my guests be required to wear socks?
ALL guests entering our facility will be required to wear socks. We also have shoe covers upon request. $3 Non-slip Sock for all sizes are available for purchase.

12) Will the coffee/ espresso bar be open during my party?
YES! Every party is staffed with a trained barista and our entire cafe menu will be available to order. There are 3 choices to structure this (please let your host know which you prefer):
1) You can purchase unlimited coffee & tea ($35) - specialty drinks are not included in this
2) You can have guests pay for their own order if they would like a drink (most common)
3) You can add guests’ orders to your party tab

13) Can I drop-off my decorations for you to set up before my party?
YES! We love setting up for parties and want you to be able to truly enjoy your child’s special day and want to make it as simple as possible. We would be happy to get your decorations started before you arrive. Please make sure your bag/ box is labeled with your last name and date and any specific instructions you may have.

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Party FAQs 

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If you would like to book our services or know more about them, then please contact us using this form.